Shipping policy

Shipping Policy – AYENTI.eu
Version August 2026
At AYENTI, we make sure your order is shipped free of charge, and that returns are handled carefully and in accordance with the product terms. Below you will find all the details about our shipping and return policy.
1. Shipping location
Orders are shipped directly from our supplier. This allows us to deliver efficiently and avoid unnecessary intermediate steps.
Please note: AYENTI’s own products are shipped separately from products by other brands, as they come from a different supplier. If your order contains both AYENTI products and other brands, you may receive them in separate shipments, and delivery times may differ accordingly.
2. Shipping costs
Shipping is always free for all orders within the Netherlands and Belgium.
For other countries, shipping costs may apply, which are calculated automatically at checkout.
3. Delivery time
Average delivery time: 5–10 working days.
Please note: as AYENTI’s own products and other brands are shipped from different suppliers, delivery times may vary between them. During busy periods (such as holidays or sales), delivery may take slightly longer.
4. Shipping partners
Depending on the location of our supplier and your destination, we work with reliable carriers such as PostNL, DHL, YunExpress, FedEx, or other partners.
5. Track & Trace
Once your order has shipped, you will receive a Track & Trace code by email. Please note that tracking information sometimes only becomes active after a few days. If your order includes both AYENTI products and other brands, you may receive separate Track & Trace codes for each shipment.
6. Not home or incorrect address
Not home at time of delivery? The courier will leave a notice or deliver the package to a pickup point.
Please check your address carefully at checkout. AYENTI is not responsible for delays or loss caused by incorrectly entered information.
7. Returns
Return costs depend on the product and the type of order:
Return costs are at your own expense, unless stated or agreed otherwise. This may vary per product. Please always refer to our return policy for detailed information.
8. Damaged or missing package
Have you not received your package, or did it arrive damaged? Please contact us via the contact form. We will look for a solution right away.